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Refund Policy

Last updated: September 11, 2024

As the creator of YouTube Comments Downloader, I want you to be happy with your purchase. You can try the free version first to make sure it works for your needs.

When I can refund

I’ll happily refund your purchase if:

  • The tool doesn’t work as advertised due to a technical issue
  • I can’t fix the problem quickly
  • The issue is caused by my code, not external factors

When I can’t refund

I don’t offer refunds for:

  • Features you already tested in the free version
  • Change of mind
  • Misunderstanding the tool’s capabilities
  • Content availability - app servers are located in the USA and EU, downloads are processed on all of them randomly, if the content happen to be blocked in one of these regions, I can’t do anything about it.

Additional non-refundable cases for desktop app

I don’t offer refunds for:

  • YouTube rate limits and blocks

    • YouTube has limits on comment downloads, but they’re quite generous
    • You’d need to download millions of comments very aggressively to hit these limits
    • If you somehow manage to download too much, YouTube may temporarily block your IP
    • I cannot refund if YouTube blocks you for excessive downloading

  • Blocked access to YouTube

    • The app runs on your device and needs internet access to YouTube’s servers
    • Think of it like a web browser - if you can’t open youtube.com, the app won’t work either
    • If YouTube is blocked in your country by your government or internet provider, the app can’t magically bypass this
    • Using a VPN might help, but I cannot guarantee it or provide refunds in such cases

How to get help

If something’s not working:

  1. Contact me and explain the issue
  2. I usually respond within minutes, but give me up to 24 hours
  3. If I confirm it’s a problem with my product and can’t fix it, I’ll process your refund

Refund timeline

Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment method. Your bank might take a few extra days to show it.

Questions?

Having problems or need help? Just contact me. I’m here to help!